Emergencies
In
the case of an emergency outside normal surgery hours, telephone the
Practice and your call will be put through immediately to our
personalised answering system. The on duty Veterinary Surgeon is
immediately notified and will return your call within a few minutes.
Remember, do not panic, we respond quickly and efficiently. If ever you
have not heard from us within fifteen minutes, please telephone the
line again and then keep your line clear for the duty Veterinary
Surgeon to phone you back.
This Practice is determined to maintain
its own comprehensive 24 hour emergency service for all its clients and
their pets so that, in most instances, you will be seen by a familiar
face. To minimise the frequency of Veterinary Surgeons being "on call"
we share the rota with vets working at the Hedge End Veterinary Health
Centre.
Standards, Specialisation and Facilities
The
surgery is independent and has its own laboratory, operating and
radiographic facilities, as well as sophisticated and expensive
instruments, including ophthalmologic and orthopaedic equipment, an
E.C.G machine and flexible fibre optic endoscopes. The sophisticated
computer system, for clinical record and account keeping, ensures
accurate information storage.